Posts under Tag: value
Does it make sense to deliver?

You’re wanting to expand, bring in more business, increase revenues. (Who doesn’t?) And maybe … you should start offering delivery! But when does it make sense? A reporter asked me that recently and it’s an interesting question. In some industries, delivery is pretty much a given. But should it be? And when might delivery give you a competitive advantage? Problem [...]

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Avoid these three customer service no-nos

There’s a gaping space in my garage right now. That’s it in the picture. It’s the space between one of the cars and one of the motorcycles. It’s where my motorcycle should be parked. See, it’s been at the shop for a month now. For a job I was told would take 10 days. And it is supposed to be [...]

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